Queensland Rail services arriving on time 97.42% of the time.

Queensland Rail has stated that it has achieved its best quarterly on-time running result in more than a decade, with 97.42 per cent of services arriving on time during April-to-June.

How accurate is this on the Cleveland line ?

Feel free to leave a comment, on your own experiences…

I do wonder why these customer satisfaction figures are shown in the June 2013, “TransLink Customer Satisfaction Monthly Snapshot” report

Reliability & Frequency

Ability to meet departure times, frequency of services and reliability of go card readers

• 64% Bus
• 74% Train
• 77% Ferry
• 69% All services

http://translink.com.au/resources/about-translink/reporting-and-publications/open-data/2013-jun-snapshot.pdf

Satisfaction levels of:

75% and above are classed as “best practice”
60% and above is considered “satisfactory”

The Affordability section is interesting with a figure of just 46% for trains.